Shop with confidence at DidarShop. We make returns simple, fair, and hassle-free for every customer.
At DidarShop, your satisfaction is our top priority. If you are not completely happy with your purchase, we offer a straightforward return and refund process to ensure you can shop with complete confidence.
This policy applies to all purchases made through the DidarShop website and covers standard returns, damaged goods, incorrect items, and exchanges.
To be eligible for a return, please check the criteria below:
Follow these simple steps to return your item:
Visit DidarShop and go to My Account → My Orders. Find the order containing the item you wish to return.
Click Return Item next to the product. Choose the reason for your return from the dropdown menu.
A prepaid return shipping label will be sent to your registered email within 24 hours. Print it out and attach it to your parcel.
Securely pack the item in its original packaging and drop it off at your nearest Royal Mail post office or collection point.
Once we receive and inspect your return, your refund will be processed within 5–7 business days. You'll receive a confirmation email.
All returned items must meet the following conditions upon inspection at our warehouse:
Once your return is received and approved, refunds are processed as follows:
| Refund Stage | Timeframe | Notes |
|---|---|---|
| Return received at warehouse | 1–3 business days after postage | You'll get a tracking update |
| Item inspection | 1–2 business days | Condition check performed |
| Refund approved & initiated | Within 24 hrs of approval | Confirmation email sent |
| Credit/Debit Card | 3–5 business days | Depends on your bank |
| PayPal | 1–3 business days | Instant in most cases |
| Bank Transfer | 3–7 business days | BACS processing times apply |
DidarShop offers free exchanges for a different size, colour, or variant of the same product, subject to availability.
To request an exchange, follow the same process as a return (Section 3) and select "Exchange" as the return type.
We sincerely apologise if you received a damaged, defective, or incorrect item. Please follow these steps:
The following items cannot be returned unless they arrive damaged or defective:
| Category | Reason | Returnable if Faulty? |
|---|---|---|
| Personalised / Custom Items | Made to order | Yes |
| Perishable Goods | Health & hygiene | No |
| Underwear & Swimwear | Hygiene reasons | Case by case |
| Digital Downloads | Already accessed | No |
| Gift Cards & Vouchers | Non-transferable | No |
| Hazardous Materials | Safety regulations | No |
| Sale Items (Final Sale) | Marked at checkout | Case by case |
For customers outside the United Kingdom:
Please contact us at returns@didarshop.com before sending an international return to get the correct return address.
Have a question about a return or refund? Our team is ready to help.
Log in to your DidarShop account and start the process in just a few clicks.
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