FAQ - DidarShop

Placing an order is simple! Browse our products, add items to your cart, and proceed to checkout. You'll need to provide your delivery address and payment details. Once confirmed, you'll receive an order confirmation email from DidarShop.

You can modify or cancel your order within 24 hours of placing it, provided it hasn't been dispatched yet. Please contact our support team immediately via the Contact Us page or call our care line.

Once your order is shipped, you'll receive a tracking number via email or SMS. You can also track your order by logging into your DidarShop account and visiting the My Orders section.

We sincerely apologise! Please take photos of the item and contact us within 48 hours of delivery via our support page. We'll arrange a replacement or full refund promptly.

DidarShop accepts all major credit/debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and bank transfers. All payments are SSL-encrypted and 100% secure.

Yes, absolutely. DidarShop uses industry-standard SSL encryption and is PCI-DSS compliant. We never store your full card details on our servers — they are securely managed by our payment gateway.

Payment failures can occur due to incorrect card details, insufficient funds, or your bank's security checks. Please double-check your details or try another payment method. If the issue persists, contact your bank or reach out to us.

Your card is charged immediately at the time of placing your order. If your order is cancelled before dispatch, a full refund will be processed within 3–5 business days.

Standard delivery typically takes 3–5 business days within the UK. Express delivery (1–2 business days) is available at checkout. International orders may take 7–14 business days depending on the destination.

Yes! DidarShop offers free standard shipping on all UK orders over £50. Orders below this threshold have a flat shipping fee. Check the checkout page for current shipping rates.

Yes, DidarShop ships to selected international destinations. Shipping costs and estimated delivery times are calculated at checkout based on your location.

We offer a 30-day hassle-free return policy. Items must be unused, in their original packaging, and accompanied by proof of purchase. Sale items and personalised products are non-returnable.

Log in to your DidarShop account, go to My Orders, select the item you wish to return, and follow the return instructions. You'll receive a prepaid return label via email within 24 hours.

Once we receive your returned item, refunds are processed within 5–7 business days back to your original payment method. You'll receive a confirmation email once the refund is issued.

Click the Sign Up button at the top of the page, enter your name, email, and password. You can also sign up using your Google or Facebook account for faster access.

On the login page, click Forgot Password? and enter your registered email address. You'll receive a password reset link within a few minutes. Check your spam/junk folder if it doesn't appear in your inbox.

Log in to your account and go to Account Settings. From there you can update your name, email, password, delivery addresses, and notification preferences.

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